At MMS Marketing, we aim to provide a high standard of service. If something hasn’t met your expectations, we want to hear about it so we can put it right.

How to make a complaint

Please email us at hello@mms-marketing.co.uk. To help us look into it quickly, include:

> Your name and contact details
> Your company name, if relevant
> A description of what happened and when
> What you’d like us to do to resolve it

What happens next

1. Acknowledgement: We’ll email you to confirm we’ve received your complaint within 5 working days.
2. Investigation: We’ll look into the issue carefully and may contact you for more information.
3. Response: We’ll send you a full written response via email within 20 working days. If we need longer, we’ll let you know why and when to expect an answer.
4. Review: If you’re not happy with our response, you can ask for it to be reviewed by a Director. Just reply to our email and tell us why.

Complaints about how we handle your personal data

If your complaint relates to how we’ve used your personal information, please contact us first as per the above outlined process so we can try to resolve it. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint or by calling 0303 123 1113.

Our commitment

We treat all complaints seriously and in confidence. We use them to improve our service and won’t treat you unfairly for raising one.